Lynda - Delivering Bad News to a Customer...

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Lynda - Delivering Bad News to a Customer Torrent content (File list)
04. Communication Channels/01. Email.mp4 18.1 MB
02. The Four Keys to Delivering Bad News/02. Acknowledge concern.mp4 18.4 MB
03. What to Do in Specific Situations That Call for Bad News/02. It's impossible to do.mp4 19.0 MB
05. Conclusion/01. Next steps.mp4 19.4 MB
03. What to Do in Specific Situations That Call for Bad News/03. When you have to say no.mp4 20.6 MB
04. Communication Channels/03. Phone.mp4 21.1 MB
04. Communication Channels/04. Face-to-face interactions.mp4 21.2 MB
00. Introduction/01. Welcome.mp4 21.3 MB
02. The Four Keys to Delivering Bad News/04. Offer alternatives.mp4 22.1 MB
02. The Four Keys to Delivering Bad News/01. Be clear and unequivocal.mp4 24.3 MB
03. What to Do in Specific Situations That Call for Bad News/01. Policy conflicts.mp4 24.6 MB
04. Communication Channels/02. Text or chat.mp4 25.0 MB
02. The Four Keys to Delivering Bad News/03. Be open to and encourage questions.mp4 25.4 MB
01. The Problem - Not Knowing How to Break Bad News to a Costumer/02. The solution The four keys.mp4 28.9 MB
01. The Problem - Not Knowing How to Break Bad News to a Costumer/01. How most people get it wrong.mp4 30.6 MB