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IT Service Desk Customer Service Fundamentals...
Seeders: 64 Leechers: 13
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IT Service Desk Customer Service Fundamentals Torrent content (File list)
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| 518163_05_01 - Next steps.en.srt 2.1 KB |
| 518163_00_01 - Welcome.en.srt 2.4 KB |
| 518163_00_03 - What makes service desk customer service unique_.en.srt 2.5 KB |
| 518163_00_02 - How to get the most value out of this course.en.srt 2.6 KB |
| 518163_01_03 - Contact investigation and diagnosis_ Open-ended questions.en.srt 3.2 KB |
| 518163_01_05 - Contact investigation and diagnosis_ Confirming questions.en.srt 3.3 KB |
| 518163_01_04 - Contact investigation and diagnosis_ Probing questions.en.srt 3.5 KB |
| 518163_02_01 - Placing a contact on hold.en.srt 3.8 KB |
| 518163_02_04 - Escalation procedures_ Why.en.srt 4.2 KB |
| 518163_01_07 - Contact closure.en.srt 4.5 KB |
| 518163_03_08 - Refining our message.en.srt 4.6 KB |
| 518163_03_05 - Building rapport through writing_ Tone.en.srt 4.6 KB |
| 518163_04_03 - How to say no without saying no.en.srt 4.7 KB |
| 518163_02_06 - Transfer procedures.en.srt 6.1 KB |
| 518163_03_06 - Building rapport through writing_ Words.en.srt 6.2 KB |
| 518163_04_05 - Customer behavior profiles_ Impassioned.en.srt 6.3 KB |
| 518163_03_01 - The value of building rapport with customers.en.srt 6.7 KB |
| 518163_04_08 - Customer behavior profiles_ Timid.en.srt 6.7 KB |
| 518163_04_04 - How to say no_ the steps.en.srt 6.8 KB |
| 518163_04_06 - Customer behavior profiles_ Combative.en.srt 6.8 KB |
| 518163_01_06 - Contact resolution.en.srt 7.0 KB |
| 518163_02_02 - Hold_ The DATE process.en.srt 7.1 KB |
| 518163_04_01 - Recovering unsatisfied customers.en.srt 7.3 KB |
| 518163_01_01 - Contact greeting and validation.en.srt 7.3 KB |
| 518163_02_03 - When to use mute.en.srt 7.4 KB |
| 518163_03_07 - Building rapport face-to-face.en.srt 7.4 KB |
| 518163_01_02 - Contact investigation and diagnosis_ Close-ended questions.en.srt 7.4 KB |
| 518163_04_07 - Customer behavior profiles_ Chatty.en.srt 7.5 KB |
| 518163_03_03 - Building rapport over the phone, part 2.en.srt 7.7 KB |
| 518163_03_04 - Building rapport through writing_ Style.en.srt 8.0 KB |
| 518163_03_09 - How to effectively manage conflict.en.srt 8.5 KB |
| 518163_04_02 - Learning how to redirect customers.en.srt 8.5 KB |
| 518163_03_02 - Building rapport over the phone, part 1.en.srt 8.5 KB |
| 518163_02_05 - Escalation procedures_ How.en.srt 8.5 KB |
| 518163_05_01 - Next steps.mp4 21.4 MB |
| 518163_00_01 - Welcome.mp4 26.8 MB |
| 518163_00_02 - How to get the most value out of this course.mp4 27.4 MB |
| 518163_00_03 - What makes service desk customer service unique_.mp4 29.1 MB |
| 518163_01_03 - Contact investigation and diagnosis_ Open-ended questions.mp4 34.1 MB |
| 518163_01_05 - Contact investigation and diagnosis_ Confirming questions.mp4 34.4 MB |
| 518163_01_04 - Contact investigation and diagnosis_ Probing questions.mp4 40.3 MB |
| 518163_04_03 - How to say no without saying no.mp4 41.7 MB |
| 518163_02_01 - Placing a contact on hold.mp4 44.8 MB |
| 518163_02_04 - Escalation procedures_ Why.mp4 47.4 MB |
| 518163_01_07 - Contact closure.mp4 49.9 MB |
| 518163_03_05 - Building rapport through writing_ Tone.mp4 53.6 MB |
| 518163_03_08 - Refining our message.mp4 58.6 MB |
| 518163_04_05 - Customer behavior profiles_ Impassioned.mp4 64.8 MB |
| 518163_04_07 - Customer behavior profiles_ Chatty.mp4 65.5 MB |
| 518163_04_06 - Customer behavior profiles_ Combative.mp4 66.9 MB |
| 518163_02_06 - Transfer procedures.mp4 68.1 MB |
| 518163_03_06 - Building rapport through writing_ Words.mp4 68.1 MB |
| 518163_04_04 - How to say no_ the steps.mp4 68.5 MB |
| 518163_04_08 - Customer behavior profiles_ Timid.mp4 71.1 MB |
| 518163_04_01 - Recovering unsatisfied customers.mp4 71.4 MB |
| 518163_01_01 - Contact greeting and validation.mp4 71.8 MB |
| 518163_04_02 - Learning how to redirect customers.mp4 72.5 MB |
| 518163_03_01 - The value of building rapport with customers.mp4 74.3 MB |
| 518163_01_06 - Contact resolution.mp4 76.2 MB |
| 518163_01_02 - Contact investigation and diagnosis_ Close-ended questions.mp4 77.3 MB |
| 518163_02_02 - Hold_ The DATE process.mp4 78.4 MB |
| 518163_02_03 - When to use mute.mp4 80.7 MB |
| 518163_03_07 - Building rapport face-to-face.mp4 89.0 MB |
| 518163_03_02 - Building rapport over the phone, part 1.mp4 90.6 MB |
| 518163_03_03 - Building rapport over the phone, part 2.mp4 90.8 MB |
| 518163_03_04 - Building rapport through writing_ Style.mp4 93.5 MB |
| 518163_03_09 - How to effectively manage conflict.mp4 94.8 MB |
| 518163_02_05 - Escalation procedures_ How.mp4 96.9 MB |
- Torrent indexed: 8 years
- Torrent updated: Sunday 26th of March 2017 07:25:14 AM
- Torrent hash: 961CABC2A85FCC481512AEBB70133F01BD45D295
- Torrent size: 2.1 GB
- Torrent category: Other
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